Please wrap return items well and include a note telling us why you are returning it and whether you would prefer a replacement, a refund, or a credit on your account; and return to:
Down East Books, Customer Service Dept.—Returns
680 Commercial St.
Rockport, ME 04856
(If you return your order via US mail, our mailing address is P.O. Box 679, Camden, ME 04843.)
Damaged Items: Returns for damaged titles must be accompanied by an invoice and sent no later than 60 days from the invoice date.
Short Shipment, Non-Receipts, and Mis-Ships: Credit must be claimed within 60 days of the invoice date. Please contact Customer Service at 800-462-6420 if you have any questions or require additional assistance.
Items Returned in Error: Titles returned erroneously (e.g., out-of-print titles, not our publication, sale books) will not receive credit and will be returned at the customerís expense.
Videos and CDs: Videos and CDs are returnable if the shrink wrap is unbroken.
"If you're ever dissatisfied for any reason, let us know.
You'll receive 100% of your money back on all unmailed issues."